FAQs
Welcome to the FAQ section for Menaraco – your trusted source for authentic Moroccan natural skincare and traditional beauty products.
Find Your Answers Here
Are your products 100% natural and chemical-free?
Yes! All Menaraco products are crafted with pure Moroccan ingredients and contain no parabens, sulfates, or synthetic additives. We specialise in natural cosmetics like ghassoul clay, Moroccan black soap, and akker fassi powder, sourced directly from Morocco.
Are these products suitable for sensitive or acne-prone skin?
Our natural Moroccan skincare products are gentle and non-irritating, making them suitable for all skin types. That said, we always recommend a patch test to ensure compatibility with your unique skin type.
What is Moroccan black soap and how do I use it?
Moroccan black soap (Beldi soap) is a traditional Hammam cleanser made from olive paste. It deeply cleanses and softens the skin, preparing it for exfoliation with a kessa glove. Apply to damp skin, leave for 5–10 minutes, then scrub and rinse.
What are the benefits of ghassoul clay?
Ghassoul clay (Rhassoul) is a mineral-rich natural clay used for skin detox, oil control, and scalp care. Mix with water or rosewater to form a paste, apply as a face mask, hair mask, or body treatment, and rinse after it dries.
Ordering & Payment Questions
How do I place an order on Menaraco?
Simply browse our Moroccan skincare collection, select your products, and check out securely on our website. We’ve made the process simple, fast, and safe.
Which payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods to make shopping for natural skincare online easy and reliable.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us immediately at info@menaraco.com. We'll do our best to help you update or cancel it.
Shipping & Delivery
Do you ship Moroccan beauty products internationally?
Yes! We ship across the world and even have seasonal deals with FREE shipping—sign up for our newsletter to get updates!
How long does delivery take?
UK delivery takes approximately 2–5 business days. Once shipped, you'll receive tracking information via email.
What are your delivery costs?
We offer free UK shipping. For international orders, a standard shipping rate applies and is calculated at checkout.
Returns & Refunds
Can I return unused products?
Yes! We accept returns within 14 days for unused, unopened products. Please contact us at info@menaraco.com before returning any items.
What if I receive a damaged or incorrect item?
We’re so sorry! Email us a photo and your order number—we’ll send a replacement or issue a full refund quickly.
Sustainability & Ethics
Are your cosmetics cruelty-free?
Absolutely. All Menaraco products are cruelty-free and never tested on animals. We believe in ethical beauty rooted in tradition and respect for nature.
Do you use eco-friendly packaging?
Yes, we’re committed to reducing waste. We use minimal, recyclable packaging for all our products.